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Articles
Uploading Your Certificates & Documents
Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.
Mobile AppYour Compliance & Profile in the App
See your own training, documents, certificates, and compliance score, and change your app settings.
Compliance & Food SafetyCreating, Editing & Exporting HACCP Plans
Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.
Compliance & Food SafetyGenerating an Audit Pack
Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.
Compliance & Food SafetyReporting Incidents, Accidents & Near-Misses
Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.
Compliance & Food SafetyPreparing for an EHO / Inspection Visit
Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.
TroubleshootingAsk Paddy cannot answer a question
Paddy answers from your business content and the Paddl help guides, so a blank answer usually means the information is not there yet.
TroubleshootingA document is not showing for staff to sign
When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.
Alerts & NotificationsUnderstanding Alerts
What Paddl alerts mean, how they are raised, and how to clear them before an inspection.
ProtectionLegal Guidance
Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.
ProtectionInsurance, Licences & Lease Renewals
Store insurance, licences, and lease documents, let AI pull out the key terms, and never miss a renewal.
OperationsStaff Inductions
Set up an induction so new starters complete the right steps and sign the right documents on day one.
OperationsRecalls & Batch Traceability
Trace stock from supplier to use, and act quickly and provably when a supplier issues a recall.
OperationsManaging Contractors
Set credential requirements, invite contractors, review their documents, and control access with events.
OperationsKnowledge Hub and Ask Paddy
Build a searchable knowledge base that powers Ask Paddy, the AI assistant your staff can ask anything.
OperationsDocuments and Staff Sign-Off
Upload policies, require staff signatures, track sign-off, and let AI extract key data from what you upload.
OperationsRecording Deliveries & Traceability
Record deliveries with temperatures and batch detail so you can trace stock and act fast on a recall.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.
Mobile AppThe App for Contractors
How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.
Mobile AppReviewing Records & Sign-Offs (Manager)
Review and approve submitted records, chase document sign-offs, and clear handovers from manager mode.
Mobile AppManager Mode on the Mobile App
Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.
Mobile AppDownloading the Paddl App
Where to get the Paddl Assist app and how to log in the first time.
Getting StartedAdmin Panel vs Mobile App
When to use the admin panel and when to use the app, and how managers move between them.
Getting StartedInviting and Managing Team Members
Invite staff, choose roles, organise people into groups, and understand what each role can do.
Getting StartedGetting Started with Paddl
Set up your account, configure your business, invite your team, and get your first checks running.