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What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

Create your first automation

Use a starter template to set up a working rule in a couple of minutes.

Actions explained

The things a rule can do when it fires, from showing a panel to creating a task.

A staff member cannot log in

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

Weather or tide data looks wrong or missing

What to check when the check-in panel has no weather, wind or tide.

Apply a rule to specific locations

Run a rule everywhere or only at the sites it suits.

The check-in panel is not showing

Steps to take when staff check in but see no weather or tide panel.

Show weather, wind and tide at check-in

Give staff live conditions for their location the moment they check in.

Conditions explained

How weather conditions work, and how combining them controls when a rule fires.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Getting Started

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

A routine is not showing up in the app

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

Uploading Your Certificates & Documents

Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.

Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

Protection

Legal Guidance

Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Late and missed tasks

When a task becomes overdue, when it becomes missed, what "missed in the busiest hour" means, and how to resolve one.

Letting Paddy suggest a week

Ask Paddy to draft a week of open shifts against the demand band and your labour target. It never publishes.

Submitting Handover & End-of-Shift Reports

Raise handover notes at the end of a shift, see how the next shift picks them up at check-in, and where managers review them.

The labour cost report

What the rota will cost against what the approved hours cost, by site, person and day, and as a share of sales.

Building your first rota

Draft a week, copy last week forward, and save a template you can reuse.

Logging Checks & Reports on the App

Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.

Getting Started

Logging In and Troubleshooting Access

Confirming and cancelling Paddy actions

Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.

Maintenance Reporting

What you spent, where the backlog is, which places keep breaking, and what the landlord should be paying for.

Logging Temperature Checks

Log fridge, freezer, cooking, and hot-holding temperatures, with the safe ranges and what to do when a reading is out.

Alerts & Notifications

Understanding Alerts

What Paddl alerts mean, how they are raised, and how to clear them before an inspection.

Ask Paddy cannot answer a question or will not do something

Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.

Signing In, Face ID & Shared Tablets

Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Getting Started

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.