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The check-in panel is not showing

Steps to take when staff check in but see no weather or tide panel.

Create your first automation

Use a starter template to set up a working rule in a couple of minutes.

Actions explained

The things a rule can do when it fires, from showing a panel to creating a task.

What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

Show weather, wind and tide at check-in

Give staff live conditions for their location the moment they check in.

Conditions explained

How weather conditions work, and how combining them controls when a rule fires.

Weather or tide data looks wrong or missing

What to check when the check-in panel has no weather, wind or tide.

Apply a rule to specific locations

Run a rule everywhere or only at the sites it suits.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Alerts & Notifications

Understanding Alerts

What Paddl alerts mean, how they are raised, and how to clear them before an inspection.

A staff member cannot log in

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

A routine is not showing up in the app

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

Protection

Legal Guidance

Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.

Recording Deliveries & Traceability

Record deliveries with temperatures and batch detail so you can trace stock and act fast on a recall.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

Logging Temperature Checks

Log fridge, freezer, cooking, and hot-holding temperatures, with the safe ranges and what to do when a reading is out.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Uploading Your Certificates & Documents

Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.

Submitting Handover & End-of-Shift Reports

Raise handover notes and urgent issues at the end of a shift, and see where managers pick them up.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Logging Checks & Reports on the App

Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.