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What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

Apply a rule to specific locations

Run a rule everywhere or only at the sites it suits.

The check-in panel is not showing

Steps to take when staff check in but see no weather or tide panel.

Weather or tide data looks wrong or missing

What to check when the check-in panel has no weather, wind or tide.

Actions explained

The things a rule can do when it fires, from showing a panel to creating a task.

Show weather, wind and tide at check-in

Give staff live conditions for their location the moment they check in.

Create your first automation

Use a starter template to set up a working rule in a couple of minutes.

Conditions explained

How weather conditions work, and how combining them controls when a rule fires.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Recording Deliveries & Traceability

Record deliveries with temperatures and batch detail so you can trace stock and act fast on a recall.

A routine is not showing up in the app

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

Getting Started

Logging In and Troubleshooting Access

Knowledge Hub and Ask Paddy

Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.

Ask Paddy cannot answer a question or will not do something

Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

A staff member cannot log in

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

Alerts & Notifications

Understanding Alerts

What Paddl alerts mean, how they are raised, and how to clear them before an inspection.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Uploading Your Certificates & Documents

Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.

Signing In, Face ID & Shared Tablets

Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.

Submitting Handover & End-of-Shift Reports

Raise handover notes at the end of a shift, see how the next shift picks them up at check-in, and where managers review them.

Logging Checks & Reports on the App

Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.

Getting Started

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Confirming and cancelling Paddy actions

Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

Logging Temperature Checks

Log fridge, freezer, cooking, and hot-holding temperatures, with the safe ranges and what to do when a reading is out.

Getting Started

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

Protection

Legal Guidance

Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.