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Found 57 results for "why"
Articles
PPM Certificates under Documents
Complete a planned maintenance visit with its certificate attached and Paddl files it under Documents, with an expiry worked out from the interval.
Compliance & Food SafetyFood Safety Records
One Records page for food safety: chips for each kind of check or report, Checks and Reports tabs, filters, resolving and export.
Alerts & NotificationsWhy did my rota notification change?
With team chat switched on, some notifications become posts in a channel instead of a push to everybody. Here is what moved and what did not.
Team ChatGroups, channels and direct messages
Make a group for a project or a team, mute what you do not need, and understand why some channels cannot be left.
Team ChatTurning a message into a job, a task or a report
A photo of a fault does not need retyping: turn the message into a maintenance job, a quick task, a handover note or a report, and the thread follows it.
Compliance & Food SafetyLogging Temperature Checks
Log fridge, freezer, cooking, and hot-holding temperatures, with the safe ranges and what to do when a reading is out.
Compliance & Food SafetyHow Do I Review or Update My HACCP Plan?
Use Review with Paddy to check an existing HACCP plan against your current menu, allergens and chemicals, accept the changes you want, and record a review.
OperationsManaging Suppliers & Recalls
Keep supplier records and act on recalls fast using the batch detail captured at goods-in.
OperationsRecalls & Batch Traceability
Trace stock from supplier to use, and act quickly and provably when a supplier issues a recall.
TroubleshootingAsk Paddy cannot answer a question or will not do something
Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.
Getting StartedSetting Up Your Business Profile & Locations
Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.
Team ChatExports, retention, legal hold and privacy
Export a conversation as a PDF for an inspector or a solicitor, set how long messages are kept, and understand when an owner can open a direct message.
ProtectionMarking something as not applicable
Take an item off what Paddl expects of your business, for one site or all of them, with a reason that stays on record.
Team ChatBroadcasts and acknowledgements
Send one message to everyone, a site, a group, a role or an employment type, and get a report of who read it and who acknowledged it.
Account & BillingSwitching Modules On and Off
Choose which parts of Paddl your business uses under Settings > Modules, and what happens to the pages, alerts and Ask Paddy when one is off.
OperationsSupplier Approval
Record when you approved each supplier and when to review them, and clear the Supplier approval chip on the Food Safety Records page.
OperationsManaging Visitors
Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.
OperationsClosing a Site for a Period
Tell Paddl a location is shut between two dates so no tasks are created for those days, and clear any that already were.
OperationsWho can see sales and labour cost
Sales are owner-only unless the owner lets managers in. Labour cost has its own switch. What each setting exposes.
OperationsPlanned Maintenance (PPM)
The checks and services that should happen on a cycle, from a catalogue of what a UK hospitality site is expected to do.
OperationsPublishing a rota, and what the notice counter means
What staff see when you publish, and why Paddl records how much notice each change gave.
OperationsThe labour cost report
What the rota will cost against what the approved hours cost, by site, person and day, and as a share of sales.
OperationsHow accurate is the forecast, and when it says no
How the accuracy figure is measured, what moves it, and every reason a site can have no forecast.
OperationsApproving hours and timesheets
Payroll lists every shift in the dates you pick: what the flags mean, how to correct a time, and what approving covers.
OperationsReading the sales forecast
What the expected figure and the likely range mean, what drives them, and what the notes on a day are telling you.
Alerts & NotificationsUnderstanding Alerts
What Paddl alerts mean, how they are raised, and how to clear them before an inspection.
Mobile AppChecking your hours
Where to find what you have worked this period and whether your manager has approved it.
Compliance & Food SafetyReporting Incidents, Accidents & Near-Misses
File incidents, accidents and near-misses on the Health & safety page, review them, and keep the evidence insurers and inspectors expect.
ProtectionInsurance, licences and lease
See what your business is expected to hold, what you hold and when it renews, and mark what does not apply.
OperationsConfirming and cancelling Paddy actions
Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.
TroubleshootingI cannot type a decimal point in a number field
Why a number field would not accept 1.5 or a half, and how to get it working.
OperationsEligibility warnings on the rota
What each warning means, and why Paddl warns you rather than stopping you.
Mobile AppChecking In to Your Location
Check in to your venue so the right tasks appear, switch location, and check out at the end of your shift.
TroubleshootingWe keep getting logged out on a tablet
Why a shared tablet seemed to log itself out or "expire" mid-shift, and how the device PIN replaces that.
TroubleshootingStaff did not get the task or notification
Why a rule fired but the person did not see the task or alert.
TroubleshootingReview with Paddy on my HACCP plan is not doing what I expect
Why Review with Paddy may suggest nothing, why you might not be able to apply a change, and how to avoid ending up with a duplicate plan.
TroubleshootingI hit a limit or got a payment prompt
Being stopped from adding a location, a user, or a file usually means you have reached what your current plan includes.
TroubleshootingA staff member is blocked from a task or area
Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.
TroubleshootingA routine is showing up twice
A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.
ProtectionContracts & Agreements
Store supplier and service contracts, surface the key terms with AI, and get warned before auto-renewals.
Compliance & Food SafetyCreating, Editing & Exporting HACCP Plans
Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.
OperationsMaintenance Jobs & Appointments
How a reported fault becomes a booked job, gets a deadline, and is tracked through to done.
OperationsScheduling checks around service
The routine editor shows the quiet windows in each site's day so a check lands in a lull, not the lunch rush.