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What is Paddl?
Paddl is a comprehensive compliance and operations management platform designed specifically for the hospitality industry. Whether you run a café, restaurant, pub, hotel, or takeaway, Paddl helps you stay compliant and organised.
App BasicsGetting Started with Paddl
A step-by-step guide to setting up your Paddl account, inviting your team, and configuring your business.
App BasicsMobile App Overview
Paddl Assist is the mobile app for staff to complete daily tasks, submit reports, and access knowledge. Available on iOS and Android.
App BasicsAdmin Panel vs Mobile App
Understand the difference between the admin panel and the mobile app, and when to use each.
App BasicsUnderstanding User Roles
Paddl has three user roles, each with different permissions.
App BasicsDownloading the Paddl App
Where to download the Paddl mobile app and how to log in for the first time.
Feature GuidesTraining and Compliance Tracking
How to set up training requirements, track completion, and understand the compliance dashboard.
Feature GuidesKnowledge Hub and Ask Paddy
Build a searchable knowledge base for your team and let the AI assistant handle common questions.
Feature GuidesHACCP Plan Management
Create and manage HACCP plans for your food safety compliance, including Critical Control Points, corrective actions, and reviews.
Feature GuidesRisk Assessments
How to create risk assessments, require staff sign-off, and schedule periodic reviews.
Feature GuidesEquipment Management
How to track equipment, set servicing schedules, and upload related documents.
Feature GuidesDocuments and Staff Sign-Off
How to upload documents, require staff signatures, and track sign-off completion.
Feature GuidesConfiguring Your Business Profile
Set up your business profile including organization details, logo, and location configuration.
Feature GuidesInsurance & Licence Tracking
Keep track of business insurance policies and licences with expiry alerts.
Feature GuidesAllergen Matrix
How to set up your allergen matrix, import data in bulk, and keep it updated.
Feature GuidesMy Documents (Mobile)
Staff can upload their personal documents like certificates and training records.
Feature GuidesManaging Alerts
Learn how to view, manage, and resolve alerts for equipment, documents, tasks, and compliance items.
Feature GuidesUsing the AI Assistant
Paddl includes an AI assistant that can answer questions about your procedures, compliance requirements, and more.
Feature GuidesPest Control Management
Document pest control measures and contractor visits to maintain hygiene standards.
Feature GuidesUnderstanding the Dashboard
The Dashboard gives you an at-a-glance view of your compliance status and recent activity.
Feature GuidesPreparing for EHO Visits
The EHO (Environmental Health Officer) dashboard helps you prepare for inspections.
Feature GuidesDocument Signing
Learn how to request and complete digital signatures for documents, SFBB packs, and risk assessments.
Feature GuidesUploading Documents
Store compliance documents in Paddl for easy access and expiry tracking.
Feature GuidesStaff Training Matrix
View and manage your team's training status, assign requirements, and track certificate expiries.
Feature GuidesUsing Offline Mode
Learn how to use the Paddl mobile app when you don't have internet access, and how data syncs when you're back online.
App BasicsInviting and Managing Team Members
How to invite staff, assign roles, and organise your team into groups.
Feature GuidesPersonal Compliance Dashboard
Track your personal compliance status including documents, training, risk assessments, and inductions.
App BasicsAdmin Panel Overview
The Admin Panel is your central hub for managing compliance, tasks, and team operations. Access it from any desktop browser at manage.paddl-ai.co.
App BasicsSetting Up Your Business
When you first sign up for Paddl, you'll go through a quick setup process to configure your business.
Feature GuidesFire Safety Compliance
Maintain fire safety records and ensure your premises meets fire safety requirements.