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Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

Protection

Insurance, Licences & Lease Renewals

Store insurance, licences, and lease documents, let AI pull out the key terms, and never miss a renewal.

Reviewing Records & Sign-Offs (Manager)

Review and approve submitted records, chase document sign-offs, and clear handovers from manager mode.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

The App for Contractors

How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base that powers Ask Paddy, the AI assistant your staff can ask anything.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Documents and Staff Sign-Off

Upload policies, require staff signatures, track sign-off, and let AI extract key data from what you upload.

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

Managing Contractors

Set credential requirements, invite contractors, review their documents, and control access with events.

Smart Document Uploads & AI Setup

Upload your existing paperwork and let Paddl read it to build your allergens, HACCP, knowledge base, and more.

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Importing Data with CSV

Bulk-load equipment, suppliers, and allergens from a spreadsheet instead of adding them one at a time.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI, manage CCPs and corrective actions, run reviews and sign-off, and export to PDF.

Preparing for an EHO / Inspection Visit

Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Allergen Matrix

Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.