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Insurance & Licence Tracking
Keep track of business insurance policies and licences with expiry alerts.
App BasicsWhat is Paddl?
Paddl is a comprehensive compliance and operations management platform designed specifically for the hospitality industry. Whether you run a café, restaurant, pub, hotel, or takeaway, Paddl helps you stay compliant and organised.
App BasicsSetting Up Your Business
When you first sign up for Paddl, you'll go through a quick setup process to configure your business.
App BasicsUnderstanding User Roles
Paddl has three user roles, each with different permissions.
Feature GuidesUploading Documents
Store compliance documents in Paddl for easy access and expiry tracking.
App BasicsAdmin Panel Overview
The Admin Panel is your central hub for managing compliance, tasks, and team operations. Access it from any desktop browser at manage.paddl-ai.co.
Feature GuidesManaging Alerts
Learn how to view, manage, and resolve alerts for equipment, documents, tasks, and compliance items.
Feature GuidesAllergen Matrix
How to set up your allergen matrix, import data in bulk, and keep it updated.
Feature GuidesFire Safety Compliance
Maintain fire safety records and ensure your premises meets fire safety requirements.
Feature GuidesEquipment Management
How to track equipment, set servicing schedules, and upload related documents.
App BasicsDownloading the Paddl App
Where to download the Paddl mobile app and how to log in for the first time.
Feature GuidesRisk Assessments
How to create risk assessments, require staff sign-off, and schedule periodic reviews.
Feature GuidesMy Documents (Mobile)
Staff can upload their personal documents like certificates and training records.
Feature GuidesUnderstanding the Dashboard
The Dashboard gives you an at-a-glance view of your compliance status and recent activity.
Feature GuidesUsing the AI Assistant
Paddl includes an AI assistant that can answer questions about your procedures, compliance requirements, and more.
Feature GuidesPreparing for EHO Visits
The EHO (Environmental Health Officer) dashboard helps you prepare for inspections.
Feature GuidesPest Control Management
Document pest control measures and contractor visits to maintain hygiene standards.
App BasicsMobile App Overview
Paddl Assist is the mobile app for staff to complete daily tasks, submit reports, and access knowledge. Available on iOS and Android.
Feature GuidesTraining and Compliance Tracking
How to set up training requirements, track completion, and understand the compliance dashboard.
Feature GuidesPersonal Compliance Dashboard
Track your personal compliance status including documents, training, risk assessments, and inductions.
App BasicsInviting and Managing Team Members
How to invite staff, assign roles, and organise your team into groups.
Feature GuidesKnowledge Hub and Ask Paddy
Build a searchable knowledge base for your team and let the AI assistant handle common questions.
Feature GuidesDocuments and Staff Sign-Off
How to upload documents, require staff signatures, and track sign-off completion.
Feature GuidesConfiguring Your Business Profile
Set up your business profile including organization details, logo, and location configuration.
Feature GuidesUsing Offline Mode
Learn how to use the Paddl mobile app when you don't have internet access, and how data syncs when you're back online.
Feature GuidesStaff Training Matrix
View and manage your team's training status, assign requirements, and track certificate expiries.
Feature GuidesDocument Signing
Learn how to request and complete digital signatures for documents, SFBB packs, and risk assessments.
App BasicsAdmin Panel vs Mobile App
Understand the difference between the admin panel and the mobile app, and when to use each.
Feature GuidesHACCP Plan Management
Create and manage HACCP plans for your food safety compliance, including Critical Control Points, corrective actions, and reviews.
App BasicsGetting Started with Paddl
A step-by-step guide to setting up your Paddl account, inviting your team, and configuring your business.