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Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

Insurance, Licences & Lease Renewals

Store insurance, licences, and lease documents, let AI pull out the key terms, and never miss a renewal.

Legal Guidance

Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.

Reviewing Records & Sign-Offs (Manager)

Review and approve submitted records, chase document sign-offs, and clear handovers from manager mode.

Monitoring Customer Reviews

Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

The App for Contractors

How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.

Operations

Recording Deliveries & Traceability

Record deliveries with temperatures and batch detail so you can trace stock and act fast on a recall.

Logging Checks & Reports on the App

Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.

Customer Complaints

Log complaints, categorise them, link a corrective action, and track resolution so patterns surface early.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Operations

Managing Contractors

Set credential requirements, invite contractors, review their documents, and control access with events.

Getting Started

Smart Document Uploads & AI Setup

Upload your existing paperwork and let Paddl read it to build your allergens, HACCP, knowledge base, and more.

Operations

Importing Data with CSV

Bulk-load equipment, suppliers, and allergens from a spreadsheet instead of adding them one at a time.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI, manage CCPs and corrective actions, run reviews and sign-off, and export to PDF.

Fire & Safety Records

Track fire certificates, drills and alarm checks, first response records, and your fire risk assessment.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.