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Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Protection

Business Rates Intelligence

Upload your rates bill and let Paddl check the figures, find relief, and verify against published valuations.

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Protection

Monitoring Customer Reviews

Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.

Alerts & Notifications

Notification Settings

Choose what notifies you and how, and the best ways to get a message to the whole team today.

Your Profile & Security

Change your name, email, and password, set a profile photo, and turn on two-factor authentication.

Switching Between Businesses & Adding a New One

Use the business switcher to move between businesses you belong to, and add a new business with its own billing.

Managing Your Subscription

Add locations, users, and storage, change your plan, update payment, and cancel. For account owners.

Regional & Unit Settings

Choose temperature units and date format, and understand how your country changes the app.

Setting Up Regions

Group your locations into regions for cleaner multi-site management on enterprise accounts.

Approving hours and timesheets

How Paddl works out what was worked, what the flags mean, and how to correct a line.

Mobile App

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Publishing a rota, and what the notice counter means

What staff see when you publish, and why Paddl records how much notice each change gave.

The rota and closed sites

What happens to shifts and alerts when a site is shut for a refurbishment or a holiday.

Weather or tide data looks wrong or missing

What to check when the check-in panel has no weather, wind or tide.

Staff are not getting push notifications

If reminders and alerts are not reaching a phone, the cause is usually the device, the notification settings, or the type of task.

The check-in panel is not showing

Steps to take when staff check in but see no weather or tide panel.

I hit a limit or got a payment prompt

Being stopped from adding a location, a user, or a file usually means you have reached what your current plan includes.

Logging In and Troubleshooting Access

Show weather, wind and tide at check-in

Give staff live conditions for their location the moment they check in.