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Checking In to Your Location

Check in to your venue so the right tasks appear, switch location, and check out at the end of your shift.

Using Offline Mode

How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

Logging Temperature Checks

Log fridge, freezer, cooking, and hot-holding temperatures, with the safe ranges and what to do when a reading is out.

A temperature log or report is missing

If a reading or report you expected is not in the records, check where and how it was logged before assuming it was lost.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

PAT Testing

Store PAT certificates against your equipment, track retest dates, and schedule testing visits.

Protection

Business Rates Intelligence

Upload your rates bill and let Paddl check the figures, find relief, and verify against published valuations.

Signing In, Face ID & Shared Tablets

Use Face ID or a fingerprint, stay signed in, switch business, and understand auto sign-out on shared tablets.

A routine is not generating any tasks at all

When a routine creates no tasks for anyone, the cause is usually the routine setup itself rather than who can see it.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Managing Visitors

Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.

Logging Checks & Reports on the App

Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.

Reviewing Records & Sign-Offs (Manager)

Review and approve submitted records, chase document sign-offs, and clear handovers from manager mode.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.

Preparing for an EHO / Inspection Visit

Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.

Fire & Safety Records

Track fire certificates, drills and alarm checks, first response records, and your fire risk assessment.

Equipment Management

Track equipment, schedule servicing and PAT testing, attach manuals, and link items to your HACCP controls.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Staff are not getting push notifications

If reminders and alerts are not reaching a phone, the cause is usually the device, the notification settings, or the type of task.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Getting Started

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Getting Started

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

An alert is not being raised

When you expect Paddl to flag something and it does not, check whether the alert was already handled or whether the thing it watches is switched off.

A routine is not showing up in the app

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

A staff member cannot log in

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

Conditions explained

How weather conditions work, and how combining them controls when a rule fires.

React when a temperature is logged out of range

Automatically create a corrective task and alert managers the moment a fridge or freezer is logged out of safe range.

Send staff a task when the forecast matches

Create a task automatically when the day is forecast sunny, hot or wet.

Show weather, wind and tide at check-in

Give staff live conditions for their location the moment they check in.

Create your first automation

Use a starter template to set up a working rule in a couple of minutes.

What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base that powers Ask Paddy, the AI assistant your staff can ask anything.

Recording Pest Control

Log routine pest checks, record sightings, and keep contractor visit reports ready for inspection.