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Articles

Paddy's analysis

How Paddy reads your documents and records in each area, what a finding is, what you can do with one, and when the analysis runs.

Switching Between Businesses & Adding a New One

Use the business switcher to move between businesses you belong to, and add a new business with its own billing.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Managing Contractors

Set credential requirements, invite contractors, review their documents, and control access with events.

The App for Contractors

How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.

Allergen Matrix

Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.

Inspection Readiness

One ring per inspector, one page per inspector grouped by what they score, your visits and internal audits, and the audit pack from the header.

Business Rates Intelligence

Upload your rates bill and let Paddl check the figures, find relief, and verify against published valuations.

Tax Reliefs

Answer a few questions and let Paddl estimate the tax reliefs your business may be leaving unclaimed.

Contracts & Agreements

Store supplier and service contracts, surface the key terms with AI, and get warned before auto-renewals.

Reading a message in your own language

A message written in another language shows a Translate link. Nothing is translated until somebody asks, and the original is always a tap away.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

Monitoring Customer Reviews

Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.

Open shifts and swaps in chat

Publish a week and the unfilled shifts land in the site channel as cards staff can claim, and a shift somebody cannot work can be given away from the thread.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.

Marking something as not applicable

Take an item off what Paddl expects of your business, for one site or all of them, with a reason that stays on record.

Switching Modules On and Off

Choose which parts of Paddl your business uses under Settings > Modules, and what happens to the pages, alerts and Ask Paddy when one is off.

Routines and Checklists

See today's tasks across your sites, build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Your Profile & Security

Change your name, email, and password, set a profile photo, and turn on two-factor authentication.

Assigning Maintenance Work

Give a job to a person, a team or a contractor, and make sure the person it lands on is told.

Connecting Zettle by PayPal

Create an API key in your Zettle account and paste it into Paddl, so takings and what sold arrive every half hour.

Handovers

Where handover and end-of-day reports live in the admin panel, how to acknowledge one, and what the Handovers module switches on.

Leave requests and holiday

Where requests for time off arrive, what the review shows before you decide, and booking leave for somebody yourself.

Who can see sales and labour cost

Sales are owner-only unless the owner lets managers in. Labour cost has its own switch. What each setting exposes.

Health & Safety Records

One page for the accident book, incidents, near-misses, fitness to work and your health and safety policy, with RIDDOR in brief.

Licensing Records

The weekly licensing check, Challenge 25 training and your licence documents, and the incidents a licensing officer will ask about.

Staff are not getting push notifications

If notifications are not reaching a phone, the usual cause is the phone itself blocking Paddl, even when every switch inside Paddl is on.

Ask Paddy cannot answer a question or will not do something

Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.

Team Chat: the basics

Where chat lives on the phone and in the admin panel, which channels you get, and what happens to a conversation when somebody leaves.

A staff member cannot log in

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

Finding Your Way Around

The sidebar and its sections, searching for any page, the Settings home, the bar at the bottom of a phone screen, and what the colours of Paddl's messages mean.

Legal Guidance

Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.

Your Food Hygiene Rating

Link each site to its official FSA listing, read the rating and the three scores behind it, and hear about every change.

Insurance, licences and lease

See what your business is expected to hold, what you hold and when it renews, and mark what does not apply.

Eligibility warnings on the rota

What each warning means, and why Paddl warns you rather than stopping you.

Your Dashboard: Readiness and Requires attention

What Home shows when you sign in: how ready each site is for an inspection, the official food hygiene rating, and the four lists of what needs you.

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

Records: Checks, Reports and Evidence

The three kinds of record Paddl keeps, where each one lives, and what a dot or a missing row is telling you.

Smart Document Uploads & AI Setup

Upload your existing paperwork and let Paddl read it to build your allergens, HACCP, knowledge base, and more.