Search Help Articles

Checking In to Your Location

Check in to your venue so the right tasks appear, switch location, and check out at the end of your shift.

Recalls & Batch Traceability

Trace stock from supplier to use, and act quickly and provably when a supplier issues a recall.

Protection

Legal Guidance

Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

Allergen Matrix

Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.

A temperature log or report is missing

If a reading or report you expected is not in the records, check where and how it was logged before assuming it was lost.

Managing Suppliers & Recalls

Keep supplier records and act on recalls fast using the batch detail captured at goods-in.

Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

PAT Testing

Store PAT certificates against your equipment, track retest dates, and schedule testing visits.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Getting Started

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Logging Checks & Reports on the App

Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.

Reviewing Records & Sign-Offs (Manager)

Review and approve submitted records, chase document sign-offs, and clear handovers from manager mode.

Recording Deliveries & Traceability

Record deliveries with temperatures and batch detail so you can trace stock and act fast on a recall.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.

Preparing for an EHO / Inspection Visit

Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.

Fire & Safety Records

Track fire certificates, drills and alarm checks, first response records, and your fire risk assessment.

Account & Billing

Switching Between Businesses & Adding a New One

Use the business switcher to move between businesses you belong to, and add a new business with its own billing.

COSHH Management

Keep a digital COSHH register with safety data sheets, hazard info, PPE, and first aid for every chemical.

Equipment Management

Track equipment, schedule servicing and PAT testing, attach manuals, and link items to your HACCP controls.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Getting Started

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Getting Started

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

An alert is not being raised

When you expect Paddl to flag something and it does not, check whether the alert was already handled or whether the thing it watches is switched off.

Ask Paddy cannot answer a question

Paddy answers from your business content and the Paddl help guides, so a blank answer usually means the information is not there yet.

Exporting & Printing Your Records

Where to find the export, download, and print options across Paddl, and which format each one gives you.

My automation did not fire

Work through the usual reasons a rule did not run or create its task.

React when a temperature is logged out of range

Automatically create a corrective task and alert managers the moment a fridge or freezer is logged out of safe range.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base that powers Ask Paddy, the AI assistant your staff can ask anything.