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The check-in panel is not showing

Steps to take when staff check in but see no weather or tide panel.

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Risk Assessments

Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.

Protection

Insurance, Licences & Lease Renewals

Store insurance, licences, and lease documents, let AI pull out the key terms, and never miss a renewal.

A staff member is blocked from a task or area

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

A routine is not showing up in the app

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Logging In and Troubleshooting Access

Knowledge Hub and Ask Paddy

Build a searchable knowledge base that powers Ask Paddy, the AI assistant your staff can ask anything.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Protection

Legal Guidance

Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

Allergen Matrix

Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.

Logging Temperature Checks

Log fridge, freezer, cooking, and hot-holding temperatures, with the safe ranges and what to do when a reading is out.

A routine is showing up twice

A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.

Equipment is missing or not raising service alerts

A fridge that will not appear when logging temperatures, or a service reminder that never arrives, usually comes down to its status.

Account & Billing

How Paddl Pricing Works

Understand per-location pricing, what every location includes, and how extra users and storage are charged.

Managing Suppliers & Recalls

Keep supplier records and act on recalls fast using the batch detail captured at goods-in.

Protection

Monitoring Customer Reviews

Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Reporting Incidents, Accidents & Near-Misses

Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.

Managing Contractors

Set credential requirements, invite contractors, review their documents, and control access with events.

Submitting Handover & End-of-Shift Reports

Raise handover notes and urgent issues at the end of a shift, and see where managers pick them up.

Documents and Staff Sign-Off

Upload policies, require staff signatures, track sign-off, and let AI extract key data from what you upload.

The App for Contractors

How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.

Managing Visitors

Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Logging Checks & Reports on the App

Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Recording Deliveries & Traceability

Record deliveries with temperatures and batch detail so you can trace stock and act fast on a recall.

Staff did not get the task or notification

Why a rule fired but the person did not see the task or alert.

A document is not showing for staff to sign

When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.

Alerts & Notifications

Understanding Alerts

What Paddl alerts mean, how they are raised, and how to clear them before an inspection.

COSHH Management

Keep a digital COSHH register with safety data sheets, hazard info, PPE, and first aid for every chemical.

Equipment Management

Track equipment, schedule servicing and PAT testing, attach manuals, and link items to your HACCP controls.

Alerts & Notifications

Notification Settings

Choose what notifies you and how, and the best ways to get a message to the whole team today.

Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Staff are not getting push notifications

If reminders and alerts are not reaching a phone, the cause is usually the device, the notification settings, or the type of task.

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

A staff member cannot log in

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

Review with AI on my HACCP plan is not doing what I expect

Why Review with AI may suggest nothing, why you might not be able to apply a change, and how to avoid ending up with a duplicate plan.

Add manager notes to the handover report

Leave attributed notes on the day's handover so the next shift knows what changed.

Actions explained

The things a rule can do when it fires, from showing a panel to creating a task.

React when a temperature is logged out of range

Automatically create a corrective task and alert managers the moment a fridge or freezer is logged out of safe range.

Send staff a task when the forecast matches

Create a task automatically when the day is forecast sunny, hot or wet.

Show weather, wind and tide at check-in

Give staff live conditions for their location the moment they check in.

What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.

Recording Pest Control

Log routine pest checks, record sightings, and keep contractor visit reports ready for inspection.