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Found 92 results for "staff"
Articles
Planned Maintenance (PPM)
The checks and services that should happen on a cycle, from a catalogue of what a UK hospitality site is expected to do.
Getting StartedInviting and Managing Team Members
Invite staff, choose roles, organise people into groups, and understand what each role can do.
Compliance & Food SafetyReporting Incidents, Accidents & Near-Misses
Log incidents, accidents, and near-misses, investigate them, and keep the evidence insurers and inspectors expect.
Mobile AppSubmitting Handover & End-of-Shift Reports
Raise handover notes at the end of a shift, see how the next shift picks them up at check-in, and where managers review them.
Getting StartedSetting Up Your Business Profile & Locations
Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.
Account & BillingHow Paddl Pricing Works
Understand per-location pricing, what every location includes, and how extra users and storage are charged.
Mobile AppTeam & Compliance Oversight (Manager)
See each staff member's compliance, drill into the detail, track visitors on site, and check section status.
ProtectionMonitoring Customer Reviews
Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.
Mobile AppThe App for Contractors
How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.
Alerts & NotificationsUnderstanding Alerts
What Paddl alerts mean, how they are raised, and how to clear them before an inspection.
OperationsManaging Suppliers & Recalls
Keep supplier records and act on recalls fast using the batch detail captured at goods-in.
OperationsDocuments and Staff Sign-Off
Upload policies, require staff signatures, track sign-off, and let AI extract key data from what you upload.
Alerts & NotificationsNotification Settings
Choose what notifies you and how, and the best ways to get a message to the whole team today.
Compliance & Food SafetyLogging Temperature Checks
Log fridge, freezer, cooking, and hot-holding temperatures, with the safe ranges and what to do when a reading is out.
OperationsManaging Visitors
Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.
OperationsAreas & Rooms
Divide a venue into the places work actually happens: the cellar, the customer WC, or all sixty guest rooms.
OperationsRecording Deliveries & Traceability
Record deliveries with temperatures and batch detail so you can trace stock and act fast on a recall.
OperationsAssigning Maintenance Work
Give a job to a person, a team or a contractor, and make sure the person it lands on is told.
TroubleshootingEquipment is missing or not raising service alerts
A fridge that will not appear when logging temperatures, or a service reminder that never arrives, usually comes down to its status.
Compliance & Food SafetyGenerating an Audit Pack
Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.
Compliance & Food SafetyLocation Monitoring: Noise, Capacity & Refusals
Record sound readings, capacity, and refusals, which matter most for pubs, bars, nightclubs, and late venues.
Compliance & Food SafetyCreating, Editing & Exporting HACCP Plans
Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.
Compliance & Food SafetyCOSHH Management
Keep a digital COSHH register with safety data sheets, hazard info, PPE, and first aid for every chemical.
Compliance & Food SafetyGenerating & Signing Off Your SFBB Pack
Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.
TroubleshootingA routine is showing up twice
A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.
Mobile AppReviewing Records & Sign-Offs (Manager)
Review and approve submitted records, chase document sign-offs, and clear handovers from manager mode.
OperationsStaff Training & Compliance
Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.
ProtectionLegal Guidance
Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.
OperationsActions explained
The things a rule can do when it fires, from showing a panel to creating a task.
TroubleshootingA maintenance job is not showing, or nobody was told
A job that will not appear on somebody phone, an assignment that told nobody, or a request that never became a job.
Compliance & Food SafetyRisk Assessments
Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, and keep it current.
TroubleshootingAsk Paddy cannot answer a question or will not do something
Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.
OperationsEquipment Management
Track equipment, schedule servicing and PAT testing, attach manuals, and link items to your HACCP controls.
OperationsSend staff a task when the forecast matches
Create a task automatically when the day is forecast sunny, hot or wet.
OperationsRoutines and Checklists
Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.
OperationsReact when a temperature is logged out of range
Automatically create a corrective task and alert managers the moment a fridge or freezer is logged out of safe range.
TroubleshootingWe keep getting logged out on a tablet
Why a shared tablet seemed to log itself out or "expire" mid-shift, and how the device PIN replaces that.
Mobile AppLogging Checks & Reports on the App
Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.
Compliance & Food SafetyPreparing for an EHO / Inspection Visit
Use the EHO Visit Dashboard to show an inspector everything they ask for from one read-only screen.
Compliance & Food SafetyHow Do I Review or Update My HACCP Plan?
Use Review with AI to check an existing HACCP plan against your current menu, allergens and chemicals, apply the suggested changes, and sign off a review.
OperationsAdd manager notes to the handover report
Leave attributed notes on the day's handover so the next shift knows what changed.
Mobile AppManager Mode on the Mobile App
Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.
OperationsRecording tips and how they were shared
Enter a tip pot per period, share it over approved hours, and keep the record the law now asks for.
OperationsConfirming and cancelling Paddy actions
Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.
OperationsWhat Ask Paddy can do for you
Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.
OperationsPublishing a rota, and what the notice counter means
What staff see when you publish, and why Paddl records how much notice each change gave.
OperationsBuilding your first rota
Draft a week, copy last week forward, and save a template you can reuse.
TroubleshootingA staff member is blocked from a task or area
Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.
OperationsWhat are Rules & Automations?
Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.
Mobile AppDownloading the Paddl App
Where to get the Paddl Assist app and how to log in the first time.
TroubleshootingStaff are not getting push notifications
If reminders and alerts are not reaching a phone, the cause is usually the device, the notification settings, or the type of task.
TroubleshootingStaff did not get the task or notification
Why a rule fired but the person did not see the task or alert.
TroubleshootingThe check-in panel is not showing
Steps to take when staff check in but see no weather or tide panel.
TroubleshootingReview with AI on my HACCP plan is not doing what I expect
Why Review with AI may suggest nothing, why you might not be able to apply a change, and how to avoid ending up with a duplicate plan.
TroubleshootingA staff member cannot log in
Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.
TroubleshootingA document is not showing for staff to sign
When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.
Getting StartedLogging In and Troubleshooting Access
Log in, switch accounts, reset a password, and fix the most common access problems.
Getting StartedAdmin Panel vs Mobile App
When to use the admin panel and when to use the app, and how managers move between them.
TroubleshootingA routine is not showing up in the app
Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.
OperationsStaff Inductions
Set up an induction so new starters complete the right steps and sign the right documents on day one.
Compliance & Food SafetyRecording Pest Control
Log routine pest checks, record sightings, and keep contractor visit reports ready for inspection.
Compliance & Food SafetyFood Safety & Hygiene Records
See completed temperature, cleaning, and food safety checks, with completion status and filters.
OperationsShow weather, wind and tide at check-in
Give staff live conditions for their location the moment they check in.
Getting StartedGetting Started with Paddl
Set up your account, configure your business, invite your team, and get your first checks running.
OperationsManaging Contractors
Set credential requirements, invite contractors, review their documents, and control access with events.
ProtectionInsurance, Licences & Lease Renewals
Store insurance, licences, and lease documents, let AI pull out the key terms, and never miss a renewal.
Mobile AppCompleting Tasks & Checklists on Mobile
Find your tasks, filter by day or status, work through the items, and catch up on anything missed.
OperationsKnowledge Hub and Ask Paddy
Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.