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Found 142 results for "who is on"
Articles
Signing your HACCP plan
Where to sign a HACCP plan you have been asked to sign, on the web or in the app, who gets asked, and what a signer from another site sees.
Mobile AppSeeing who else is working
The Team view in My shifts: who is on at your sites each day, what it shows and never shows, and how the owner turns it on or off.
Account & BillingSeats on the Team page
What counts as a seat, the seats that come with your sites, adding a seat when every one is in use, and how archiving someone frees theirs.
OperationsLate and missed tasks
When a task becomes overdue, when it becomes missed, what "missed in the busiest hour" means, and how to resolve one.
Mobile AppGoing back from a form, and drafts
Why a form only swipes back from the edge, what the app asks before you leave one, and the drafts it keeps on your phone.
OrganisationsWhen a delivery brings a substitute for a group product
A supplier sends something else instead of a product head office looks after. Check its allergens, then choose: no change, add its allergens here, or use it as a local variant.
OrganisationsConfirming an allergen removal from head office
When head office removes an allergen from a group dish or product, your business keeps showing it until an owner or a manager for the whole business confirms.
OrganisationsThe group food view
The Food tab on your organisation home: where each business stands with the group's dishes, products and menus, and what is waiting there.
OrganisationsGroup recipes and prep
What head office looks after on a group dish or prep item, what stays yours, and how to declare a local variant when your kitchen uses a different ingredient.
OrganisationsThe group allergen procedure export
One file for your Primary Authority or an EHO: the group's food masters, every version, when each business applied and acknowledged it, held removals, substitutions and allergen training.
OrganisationsHead Office Messages and Broadcasts
Talk to each business in its Head office channel, and send broadcasts to your businesses with read and acknowledgement reports.
OrganisationsThe group food library
Share dishes, prep items, the products in them and whole menus from the organisation library to your businesses. Updates go live at once and each business acknowledges them.
OrganisationsWhen head office changes an allergen
An allergen head office adds shows at once at every linked business. A removal waits for a person at each business. What to reprint, and who to tell.
OrganisationsAcknowledging a group update
An update from head office is already live at your business. Check what changed, reprint what is on paper, tell the team, and acknowledge it within 7 days.
Compliance & Food SafetyGroup menus
Head office shares one menu with chosen businesses or a brand. Each business keeps its own sites, served times and page, can add local specials, and checks new dishes before they show.
OperationsRecording Deliveries & Traceability
Check deliveries in against the supplier's paperwork, take chilled and frozen temperatures, and keep the batch detail you need for a recall.
OperationsStaff availability
Which days people have said they cannot work, how it shows on the rota, and recording it for somebody yourself.
OperationsRecording training done outside Paddl
Record a course someone took elsewhere, or training you gave them in person, so it counts in the matrix, Readiness, the EHO visit page, the audit pack and the rota.
OrganisationsAdding Library Items to Businesses
Roll a master out to chosen businesses and sites. It arrives ready for staff to sign, approved by you, in the businesses you run.
OrganisationsBrands and Areas
Group businesses into brands by what they sell, and sites into areas by where they are, across businesses.
OrganisationsOrganisation Roles
Admin, Library editor, Brand manager and Area manager, and how brand and area managers become managers in the businesses they cover.
Compliance & Food SafetyRecords: Checks, Reports and Evidence
The three kinds of record Paddl keeps, where each one lives, and what a dot or a missing row is telling you.
Compliance & Food SafetyAllergen menus: a guide for each menu
Give each menu its own allergen chart, export, public page and QR code, so guests see the dishes that are actually being served.
OperationsApproving hours and timesheets
Payroll lists every shift in the dates you pick: what the flags mean, how to correct a time, and what approving covers.
OperationsRoutines and Checklists
See today's tasks across your sites, build recurring checklists with rich field types, reorder them, link SOPs, schedule them every day, week or few weeks, assign them, and change them later.
Mobile AppLogging Checks & Reports on the App
Use the Log tab to file deliveries, temperatures, accidents, incidents, fitness to work, complaints and maintenance: the same list as the admin panel.
Alerts & NotificationsThe Inbox
What lands in the Inbox tab of the bell, who sees it, and how each item clears.
Compliance & Food SafetyReporting Incidents, Accidents & Near-Misses
File incidents, accidents and near-misses on the Health & safety page, review them, and keep the evidence insurers and inspectors expect.
OperationsDelivery Notes
Turn a supplier's order confirmation or delivery note into a due delivery, with every product linked to your allergen chart.
OrganisationsOrganisations: Running Several Businesses Together
An organisation ties separate Paddl businesses together without merging them. What it is, who it is for, and what it can and cannot see.
OrganisationsThe Organisation Library
Keep master HACCP plans, SFBB packs, risk assessments, SOPs, documents and routines in one library, starting from what businesses already have.
OperationsThe rota and closed sites
What happens to shifts and alerts when a site is shut for a refurbishment or a holiday.
OperationsManaging Suppliers & Recalls
Keep supplier records and act on recalls fast using the batch detail captured at goods-in.
Account & BillingHow Paddl Pricing Works
Understand per-location pricing, what every location includes, and how extra users and storage are charged.
Account & BillingSwitching Between Businesses & Adding a New One
Use the business switcher to move between businesses you belong to, and add a new business with its own billing.
Alerts & NotificationsUnfilled shift alerts
When Paddl tells you a published shift has nobody on it, how the till changes the order, and how the alert clears.
Account & BillingSwitching Modules On and Off
Choose which parts of Paddl your business uses under Settings > Modules, and what happens to the pages, alerts and Ask Paddy when one is off.
Alerts & NotificationsNotification Settings
Choose what notifies you and how, set quiet hours, and get a message to the whole team.
OperationsLeave requests and holiday
Where requests for time off arrive, what the review shows before you decide, and booking leave for somebody yourself.
OrganisationsPaddy in an Organisation
What Paddy answers on the organisation's pages, writes in its library and answers inside a member business, what it never sees, and actions you confirm on a card.
OperationsHandovers
Where handover and end-of-day reports live in the admin panel, how to acknowledge one, and what the Handovers module switches on.
Mobile AppSeeing your shifts in the app
Where your rota lives in Paddl Assist, and what the times mean.
Compliance & Food SafetyCreating, Editing & Exporting HACCP Plans
Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.
Compliance & Food SafetyAllergen Matrix
Build an accurate allergen matrix with AI, track may-contain and removable allergens, import in bulk, export it, and keep it current.
ProtectionMarking something as not applicable
Take an item off what Paddl expects of your business, for one site or all of them, with a reason that stays on record.
Compliance & Food SafetyPreparing for an EHO / Inspection Visit
Readiness in the weeks before, the EHO visit page on the day, and the Audit Pack when they want a file.
Compliance & Food SafetyLicensing Records
The weekly licensing check, Challenge 25 training and your licence documents, and the incidents a licensing officer will ask about.
Getting StartedGetting Started with Paddl
Set up your account, configure your business, invite your team, and get your first checks running.
OperationsMatching certificates to training
Paddl reads the certificates your team upload and suggests which assigned training they cover. You review the matches and confirm before anything counts.
OperationsMapping Square locations to your sites
Pair each Square location with the Paddl site it feeds, and what happens to the locations you leave unmapped.
Getting StartedInviting and Managing Team Members
Invite staff, choose roles, organise people into groups, and understand what each role can do.
OperationsAttaching reports and certificates to a routine
Add a Document upload field to a routine so a contractor's report or certificate is filed in Documents and counts as evidence on the EHO visit page and in the audit pack.
Compliance & Food SafetyTurning an EHO Report into an Action Plan
Upload the inspection report under Documents, let Paddy draft action points from it, and track each one to closure.
Compliance & Food SafetyHow Do I Review or Update My HACCP Plan?
Use Review with Paddy to check an existing HACCP plan against your current menu, allergens and chemicals, accept the changes you want, and record a review.
Getting StartedPaddy's analysis
How Paddy reads your documents and records in each area, what a finding is, what you can do with one, and when the analysis runs.
Compliance & Food SafetyHealth & Safety Records
One page for the accident book, incidents, near-misses, fitness to work and your health and safety policy, with RIDDOR in brief.
Compliance & Food SafetyThe Fire Log Book
Weekly alarm tests, emergency lighting, extinguisher and fire door checks, and drills: one routine category, exported as its own section.
OperationsSupplier Approval
Record when you approved each supplier and when to review them, and clear the Supplier approval chip on the Food Safety Records page.
OperationsKnowledge Hub and Ask Paddy
Build a searchable knowledge base, and use Ask Paddy to answer questions from it and to set work up for you.
Mobile AppCompleting Tasks & Checklists on Mobile
Find your tasks, filter by day or status, work through the items, and catch up on anything missed.
OperationsStaff Training & Compliance
Assign training modules, run assessments and certificates, manage renewals, record training done elsewhere, and read the training matrix.
ProtectionMonitoring Customer Reviews
Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.
ProtectionInsurance, licences and lease
See what your business is expected to hold, what you hold and when it renews, and mark what does not apply.
OperationsDocuments and Staff Sign-Off
Upload certificates, policies and reports by category, track expiry and review dates, require staff signatures, and let AI extract key data from what you upload.
OperationsMaintenance Jobs & Appointments
How a reported fault becomes a booked job, gets a deadline, and is tracked through to done.
OperationsManaging Contractors
Set credential requirements, invite contractors, review their documents, and control access with events.
Compliance & Food SafetyLocation Monitoring: Noise, Capacity & Refusals
One Records page for sound readings, capacity and refusals, which matter most for pubs, bars, nightclubs and late venues.
Compliance & Food SafetyRisk Assessments
Generate or write risk assessments, require staff sign-off, and keep them reviewed on schedule.
Compliance & Food SafetyGenerating & Signing Off Your SFBB Pack
Generate a Safer Food Better Business pack, assign it, sign off, review and re-issue it on a schedule, and stay current with regulatory updates.
OperationsManaging Visitors
Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.
Team ChatGroups, channels and direct messages
Make a group for a project or a team, mute what you do not need, and understand why some channels cannot be left.
Compliance & Food SafetyInspection Readiness
One ring per inspector, one page per inspector grouped by what they score, your visits and internal audits, and the audit pack from the header.
TroubleshootingI hit a limit or got a payment prompt
Being stopped from adding a location, a user, or a file usually means you have reached what your current plan includes.
OperationsPublishing a rota, and what the notice counter means
What staff see when you publish, and why Paddl records how much notice each change gave.
OperationsBuilding your first rota
Draft a week, copy last week forward, and save a template you can reuse.
OperationsA person at a glance
Click a name on the rota, Payroll, Requests or Reports to see their hours, pay, holiday and anything worth knowing, without leaving the page.
Getting StartedYour Dashboard: Readiness and Requires attention
What Home shows when you sign in: how ready each site is for an inspection, the official food hygiene rating, and the four lists of what needs you.
OrganisationsPublishing an Update to a Master
Change a master, publish the update with a change note, choose who gets it, and make it Required with a due date and locked sections.
OperationsThe labour cost report
What the rota will cost against what the approved hours cost, by site, person and day, and as a share of sales.
OperationsWhat Ask Paddy can do for you
Ask Paddy can set up routines, book visits, draft paperwork, chase your team and build an audit pack. Here is what to ask for.
TroubleshootingAsk Paddy cannot answer a question or will not do something
Why Paddy comes back with nothing, why it sometimes declines an action on purpose, and what to do about each.
OperationsRecording tips and how they were shared
Enter a tip pot per period, share it over approved hours, and keep the record the law now asks for.
OperationsAssigning Maintenance Work
Give a job to a person, a team or a contractor, and make sure the person it lands on is told.
Compliance & Food SafetyFire & Safety Records
One Fire & Safety Records page with chips for the fire log book, fire safety checks and first response, with certificates under Documents.
Getting StartedAdmin Panel vs Mobile App
When to use the admin panel and when to use the app, and how managers move between them.
ProtectionTax Reliefs
Answer a few questions and let Paddl estimate the tax reliefs your business may be leaving unclaimed.
Team ChatExports, retention, legal hold and privacy
Export a conversation as a PDF for an inspector or a solicitor, set how long messages are kept, and understand when an owner can open a direct message.
Getting StartedFinding Your Way Around
The sidebar and its sections, searching for any page, the Settings home, the bar at the bottom of a phone screen, and what the colours of Paddl's messages mean.
ProtectionLegal Guidance
Triage a tricky situation, link the report it relates to, see your insurance options, and export an evidence pack.
OperationsThe demand band on the rota
The strip under each rota day shows how busy the site usually is, hour by hour, from up to thirteen weeks of takings.
OperationsLetting Paddy suggest a week
Ask Paddy to draft a week of open shifts against the demand band and your labour target. It never publishes.
OperationsExporting hours to payroll
The four formats, what is in the file, and what Paddl deliberately does not do.
OperationsEligibility warnings on the rota
What each warning means, and why Paddl warns you rather than stopping you.
TroubleshootingA routine is not showing up in the app
Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.
OperationsExporting & Printing Your Records
Where to find the export, download and print options across Paddl, including the per-chip export on every Records page, and which format each gives you.
OperationsEntering takings by hand or from a spreadsheet
Enter a day's takings, import a CSV of them, and what happens when an entry and the till disagree.
OperationsConnecting Square
Connect your Square account so takings arrive every half hour, with thirteen months of history to start from.
OperationsReading the sales forecast
What the expected figure and the likely range mean, what drives them, and what the notes on a day are telling you.
OperationsWho can see sales and labour cost
Sales are owner-only unless the owner lets managers in. Labour cost has its own switch. What each setting exposes.
OperationsWhat are Rules & Automations?
Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.
OperationsEquipment Management
Track equipment, schedule servicing and PAT testing, attach manuals, and link items to your HACCP controls.
TroubleshootingI cannot type a decimal point in a number field
Why a number field would not accept 1.5 or a half, and how to get it working.
TroubleshootingReview with Paddy on my HACCP plan is not doing what I expect
Why Review with Paddy may suggest nothing, why you might not be able to apply a change, and how to avoid ending up with a duplicate plan.
OperationsReact when a temperature is logged out of range
Automatically create a corrective task and alert managers the moment a fridge or freezer is logged out of safe range.
OperationsMaintenance Insights
What you spent, where the backlog is, which places keep breaking, and what the landlord should be paying for.
OperationsConfirming and cancelling Paddy actions
Ask Paddy always shows you what it is about to do and waits for you to confirm. Here is how that works and what gets recorded.
Mobile AppReviewing Records & Sign-Offs (Manager)
Review submitted records, chase sign-offs and clear handovers from Overview in the app, and find the same list as the Inbox in the admin panel.
Mobile AppTeam & Compliance Oversight (Manager)
See each staff member's compliance, drill into the detail, track visitors on site, and check section status.
Mobile AppManager Tools on the Mobile App
Where an owner or manager finds the team, records, readiness, sign-offs and quick actions in the app, now that there is no separate manager mode.
Team ChatTurning a message into a job, a task or a report
A photo of a fault does not need retyping: turn the message into a maintenance job, a quick task, a handover note or a report, and the thread follows it.
TroubleshootingA document is not showing for staff to sign
When a policy or document does not reach the people who need to sign it, check whether it is archived, who it is assigned to, and where they are.
Mobile AppSigning In, Face ID & Shared Tablets
Use Face ID or a fingerprint, stay signed in, and unlock a shared tablet with its device PIN instead of signing back in.
Team ChatShared tablets: tapping in with a PIN
A tablet behind the bar can be used by the whole team without everybody sharing one login, so check-ins and messages are attributed to the right person.
Team ChatOpen shifts and swaps in chat
Publish a week and the unfilled shifts land in the site channel as cards staff can claim, and a shift somebody cannot work can be given away from the thread.
Team ChatReading a message in your own language
A message written in another language shows a Translate link. Nothing is translated until somebody asks, and the original is always a tap away.
Team ChatBroadcasts and acknowledgements
Send one message to everyone, a site, a group, a role or an employment type, and get a report of who read it and who acknowledged it.
Team ChatTeam Chat: the basics
Where chat lives on the phone and in the admin panel, which channels you get, and what happens to a conversation when somebody leaves.
Mobile AppUploading Your Certificates & Documents
Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.
Mobile AppCompleting Training on the App
Work through assigned training modules, pass the assessment, and find your certificates, even offline.
Mobile AppChecking In to Your Location
Check in to your venue so the right tasks appear, switch location, and check out at the end of your shift.
Mobile AppSubmitting Handover & End-of-Shift Reports
Raise handover notes at the end of a shift, see how the next shift picks them up at check-in, and where managers review them.
ProtectionContracts & Agreements
Store supplier and service contracts, surface the key terms with AI, and get warned before auto-renewals.
OrganisationsReviewing an Organisation Update
For businesses: review an update from your organisation section by section, take or keep each one, and see what is locked.
Compliance & Food SafetyFood Safety Records
One Records page for food safety: chips for each kind of check or report, Checks and Reports tabs, filters, resolving and export.
TroubleshootingA staff member cannot log in
Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.
TroubleshootingStaff are not getting push notifications
If notifications are not reaching a phone, the usual cause is the phone itself blocking Paddl, even when every switch inside Paddl is on.
TroubleshootingA routine is showing up twice
A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.
TroubleshootingA routine is not generating any tasks at all
When a routine creates no tasks for anyone, the cause is usually the routine setup itself rather than who can see it.
OperationsSend staff a task when the forecast matches
Create a task automatically when the day is forecast sunny, hot or wet.
OperationsStaff Inductions
Set up an induction so new starters complete the right steps and sign the right documents on day one.