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Generating & Signing Off Your SFBB Pack

Generate a Safer Food Better Business pack, assign it, sign off, and stay current with regulatory updates.

Smart Document Uploads & AI Setup

Upload your existing paperwork and let Paddl read it to build your allergens, HACCP, knowledge base, and more.

Inviting and Managing Team Members

Invite staff, choose roles, organise people into groups, and understand what each role can do.

Routines and Checklists

Build recurring checklists with rich field types, schedule them flexibly, assign them, and change them later.

Knowledge Hub and Ask Paddy

Build a searchable knowledge base that powers Ask Paddy, the AI assistant your staff can ask anything.

Generating an Audit Pack

Pull all your compliance documents into one downloadable ZIP, ready to hand to an EHO or inspector.

Your Profile & Security

Change your name, email, and password, set a profile photo, and turn on two-factor authentication.

Logging Temperature Checks

Log fridge, freezer, cooking, and hot-holding temperatures, with the safe ranges and what to do when a reading is out.

Downloading the Paddl App

Where to get the Paddl Assist app and how to log in the first time.

Staff Training & Compliance

Assign training modules, run assessments and certificates, manage renewals, and read the compliance matrix.

Managing Contractors

Set credential requirements, invite contractors, review their documents, and control access with events.

Setting Up Your Business Profile & Locations

Configure business details, add each venue, and set opening hours, timezones, and monitoring thresholds.

Getting Started with Paddl

Set up your account, configure your business, invite your team, and get your first checks running.

Staff are not getting push notifications

If reminders and alerts are not reaching a phone, the cause is usually the device, the notification settings, or the type of task.

Team & Compliance Oversight (Manager)

See each staff member's compliance, drill into the detail, track visitors on site, and check section status.

A routine is not generating any tasks at all

When a routine creates no tasks for anyone, the cause is usually the routine setup itself rather than who can see it.

A routine is not showing up in the app

Work through the most likely reasons a routine is missing from a staff member's app, starting with the one that catches people out most.

Apply a rule to specific locations

Run a rule everywhere or only at the sites it suits.

A staff member cannot log in

Most sign-in problems come down to the account, the invite, or the subscription rather than the password itself.

Add manager notes to the handover report

Leave attributed notes on the day's handover so the next shift knows what changed.

How Do I Review or Update My HACCP Plan?

Use Review with AI to check an existing HACCP plan against your current menu, allergens and chemicals, apply the suggested changes, and sign off a review.

Documents and Staff Sign-Off

Upload policies, require staff signatures, track sign-off, and let AI extract key data from what you upload.

A staff member is blocked from a task or area

Some tasks and areas are gated behind required training or a role, so a block is often working as intended until the requirement is met.

An alert is not being raised

When you expect Paddl to flag something and it does not, check whether the alert was already handled or whether the thing it watches is switched off.

Review with AI on my HACCP plan is not doing what I expect

Why Review with AI may suggest nothing, why you might not be able to apply a change, and how to avoid ending up with a duplicate plan.

Switching Between Businesses & Adding a New One

Use the business switcher to move between businesses you belong to, and add a new business with its own billing.

Actions explained

The things a rule can do when it fires, from showing a panel to creating a task.

Protection

Customer Complaints

Log complaints, categorise them, link a corrective action, and track resolution so patterns surface early.

Regional & Unit Settings

Choose temperature units and date format, and understand how your country changes the app.

I hit a limit or got a payment prompt

Being stopped from adding a location, a user, or a file usually means you have reached what your current plan includes.

Conditions explained

How weather conditions work, and how combining them controls when a rule fires.

PAT Testing

Store PAT certificates against your equipment, track retest dates, and schedule testing visits.

A temperature log or report is missing

If a reading or report you expected is not in the records, check where and how it was logged before assuming it was lost.

Manager Mode on the Mobile App

Switch into manager mode for an overview of your team, compliance, sign-offs, and quick reporting.

Logging Checks & Reports on the App

Use the Report tab to log deliveries, temperatures, incidents, accidents, complaints, and maintenance.

Recording Pest Control

Log routine pest checks, record sightings, and keep contractor visit reports ready for inspection.

Using Offline Mode

How the app keeps working with no signal, what gets queued, and how it syncs when you reconnect.

The Calendar (Month View)

See tasks, equipment servicing, maintenance, and appointments on one calendar, and subscribe to it.

Completing Training on the App

Work through assigned training modules, pass the assessment, and find your certificates, even offline.

Completing Tasks & Checklists on Mobile

Find your tasks, filter by day or status, work through the items, and catch up on anything missed.

Staff Inductions

Set up an induction so new starters complete the right steps and sign the right documents on day one.

Managing Visitors

Log visitors quickly or send a self sign-in link, capture badge details, and keep an on-site record.

The check-in panel is not showing

Steps to take when staff check in but see no weather or tide panel.

A routine is showing up twice

A duplicated routine almost always means it has been assigned in two overlapping ways to the same person.

Location Monitoring: Noise, Capacity & Refusals

Record sound readings, capacity, and refusals, which matter most for pubs, bars, nightclubs, and late venues.

Setting Up Regions

Group your locations into regions for cleaner multi-site management on enterprise accounts.

Recording Deliveries & Traceability

Record deliveries with temperatures and batch detail so you can trace stock and act fast on a recall.

Uploading Your Certificates & Documents

Add a food hygiene or first aid certificate, a training record, or an ID document to your own profile from the app, with expiry reminders.

Logging In and Troubleshooting Access

Ask Paddy cannot answer a question

Paddy answers from your business content and the Paddl help guides, so a blank answer usually means the information is not there yet.

Protection

Monitoring Customer Reviews

Bring your reviews into Paddl, read the AI sentiment and themes, catch compliance flags, and see who was on shift.

Equipment is missing or not raising service alerts

A fridge that will not appear when logging temperatures, or a service reminder that never arrives, usually comes down to its status.

How Paddl Pricing Works

Understand per-location pricing, what every location includes, and how extra users and storage are charged.

Alerts & Notifications

Notification Settings

Choose what notifies you and how, and the best ways to get a message to the whole team today.

What are Rules & Automations?

Set up rules that prompt staff and create tasks automatically based on real conditions like the weather and forecast.

Checking In to Your Location

Check in to your venue so the right tasks appear, switch location, and check out at the end of your shift.

Submitting Handover & End-of-Shift Reports

Raise handover notes and urgent issues at the end of a shift, and see where managers pick them up.

Admin Panel vs Mobile App

When to use the admin panel and when to use the app, and how managers move between them.

Create your first automation

Use a starter template to set up a working rule in a couple of minutes.

Food Safety & Hygiene Records

See completed temperature, cleaning, and food safety checks, with completion status and filters.

The App for Contractors

How contractors sign in, keep credentials current, sign documents, see their events, and track their hours.

Maintenance Jobs & Appointments

Schedule maintenance and appointments such as services, inspections, and vendor visits, and track them to done.

Signing In, Face ID & Shared Tablets

Use Face ID or a fingerprint, stay signed in, switch business, and understand auto sign-out on shared tablets.

Protection

Business Rates Intelligence

Upload your rates bill and let Paddl check the figures, find relief, and verify against published valuations.

Your Compliance & Profile in the App

See your own training, documents, certificates, and compliance score, and change your app settings.

Creating, Editing & Exporting HACCP Plans

Generate a HACCP plan with AI from your menu, allergens and COSHH, review and update it with AI, manage CCPs, run reviews and sign-off, and export to PDF.