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My Documents (Mobile)
Staff can upload their personal documents like certificates and training records.
Feature GuidesDelivery Check Records
Document delivery inspections to maintain food safety and quality standards.
App BasicsSwitching Locations (Mobile)
If you work at multiple locations, you can switch between them in the mobile app.
Feature GuidesStaff Training Tracking
Track required training and certifications for your team.
Feature GuidesCOSHH Chemical Management
COSHH (Control of Substances Hazardous to Health) requires you to manage chemicals safely. Paddl helps track your chemical inventory.
Feature GuidesReviewing Staff Submissions
Managers review staff submissions from the Reports & Requests section.
Feature GuidesStaff Check-In & Check-Out
Paddl uses GPS-verified check-ins to track attendance and ensure staff are at the correct location.
Feature GuidesTemperature Monitoring
Regular temperature monitoring is essential for food safety. Paddl helps you track and document all temperature checks.
App BasicsInviting Team Members
Build your team by inviting staff members to Paddl. Each person gets their own account with role-based access.
Feature GuidesCreating Routines
Routines are recurring tasks that staff complete on a schedule.
Feature GuidesSupplier Management
Keep track of all your suppliers in one place with contact details and notes.
Feature GuidesEquipment Service Tracking
Keep equipment properly maintained with scheduled service tracking.
Feature GuidesTask Alerts & Overdue Items
Paddl tracks task completion and alerts you to overdue or problematic submissions.
Feature GuidesCustomer Complaint Management
Track and resolve customer complaints systematically to improve service and identify patterns.
App BasicsWhat is Paddl?
Paddl is a comprehensive compliance and operations management platform designed specifically for the hospitality industry. Whether you run a café, restaurant, pub, hotel, or takeaway, Paddl helps you stay compliant and organised.
App BasicsSetting Up Your Business
When you first sign up for Paddl, you'll go through a quick setup process to configure your business.
Feature GuidesAccident & Near Miss Reporting
Document workplace accidents and near misses to maintain safety records and identify hazards.
App BasicsUnderstanding User Roles
Paddl has three user roles, each with different permissions.
Feature GuidesStaff Induction Tracking
Track new staff inductions to ensure everyone completes required onboarding.
Feature GuidesUploading Documents
Store compliance documents in Paddl for easy access and expiry tracking.
Feature GuidesPAT Testing Records
Portable Appliance Testing (PAT) ensures electrical equipment is safe to use. Track your PAT testing schedule in Paddl.
Feature GuidesSubmitting Quick Reports
Quick reports let staff log incidents and requests immediately from the mobile app.
App BasicsSetting Up Two-Factor Authentication
Add an extra layer of security to your account with two-factor authentication (2FA).
Feature GuidesManager Mode on Mobile
Learn how to use manager features on the mobile app, including team oversight and content creation.
Feature GuidesManaging Alerts
Learn how to view, manage, and resolve alerts for equipment, documents, tasks, and compliance items.
Feature GuidesAllergen Matrix
How to set up your allergen matrix, import data in bulk, and keep it updated.
Feature GuidesEHO Dashboard (Mobile)
Access your compliance dashboard on mobile to prepare for Environmental Health Officer inspections.
Feature GuidesEquipment Management
How to track equipment, set servicing schedules, and upload related documents.
App BasicsDownloading the Paddl App
Where to download the Paddl mobile app and how to log in for the first time.
Feature GuidesAllergen Management
Track allergens in your menu items to keep customers safe and comply with UK regulations.
Feature GuidesRisk Assessments
How to create risk assessments, require staff sign-off, and schedule periodic reviews.
Feature GuidesSFBB Packs
SFBB (Safer Food Better Business) is a food safety management system designed by the Food Standards Agency. Paddl helps you create and maintain your SFBB pack.
Feature GuidesCleaning Schedules & Records
Maintain comprehensive cleaning records to demonstrate hygiene compliance.
App BasicsDownloading the Mobile App
Paddl Assist is available for both iOS and Android devices.
App BasicsResetting Your Password
If you've forgotten your password, you can reset it via email.
Feature GuidesUsing the AI Assistant
Paddl includes an AI assistant that can answer questions about your procedures, compliance requirements, and more.
Feature GuidesCompleting Tasks (Mobile)
Staff complete their assigned tasks through the mobile app.
Feature GuidesPreparing for EHO Visits
The EHO (Environmental Health Officer) dashboard helps you prepare for inspections.
App BasicsMobile App Settings
Customise your Paddl Assist mobile app experience through the settings menu.
App BasicsMobile App Overview
Paddl Assist is the mobile app for staff to complete daily tasks, submit reports, and access knowledge. Available on iOS and Android.
Feature GuidesCreating Knowledge Articles
Build your internal knowledge base with articles that staff can access from the mobile app.
App BasicsLogging In
Access Paddl using your email and password on both the Admin Panel and Mobile App.
App BasicsManaging Notifications
Control how and when Paddl notifies you about important events.
Feature GuidesRoutines and Checklists
How to create, schedule, and assign recurring checklists for your team.
Feature GuidesTraining and Compliance Tracking
How to set up training requirements, track completion, and understand the compliance dashboard.
Feature GuidesPersonal Compliance Dashboard
Track your personal compliance status including documents, training, risk assessments, and inductions.
App BasicsInviting and Managing Team Members
How to invite staff, assign roles, and organise your team into groups.
Feature GuidesKnowledge Hub and Ask Paddy
Build a searchable knowledge base for your team and let the AI assistant handle common questions.
Feature GuidesDocuments and Staff Sign-Off
How to upload documents, require staff signatures, and track sign-off completion.
Feature GuidesConfiguring Your Business Profile
Set up your business profile including organization details, logo, and location configuration.
Feature GuidesQuick Tasks for Managers
Create ad-hoc tasks for your team members that need to be completed outside of regular routines.
Feature GuidesUsing Offline Mode
Learn how to use the Paddl mobile app when you don't have internet access, and how data syncs when you're back online.
Feature GuidesStaff Training Matrix
View and manage your team's training status, assign requirements, and track certificate expiries.
Feature GuidesDocument Signing
Learn how to request and complete digital signatures for documents, SFBB packs, and risk assessments.
App BasicsAdmin Panel vs Mobile App
Understand the difference between the admin panel and the mobile app, and when to use each.
Feature GuidesHACCP Plan Management
Create and manage HACCP plans for your food safety compliance, including Critical Control Points, corrective actions, and reviews.
App BasicsLogging In and Troubleshooting Access
How to log in, switch accounts, and fix common access issues.
App BasicsGetting Started with Paddl
A step-by-step guide to setting up your Paddl account, inviting your team, and configuring your business.